While it's widely understood that every customer-facing team member needs a foundational understanding of fair housing compliance, are we truly equipping them for success? Are they genuinely prepared to handle real-world scenarios from day one? One wrong word or action -even if unintentional – can end up costing tens of thousands of dollars. 

“Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Considering the growing trend of hiring from outside the industry with a “hire for attitude, train for skill” approach, it's crucial to streamline content for new team members. We need to focus on essential, high-impact information that’s directly relevant to their role and present it in a way that’s both practical and engaging.

Given the depth of information needed, a single 60-minute session can't cover it all. This session will therefore concentrate on the essential “need-to-know” aspects versus the “nice-to-know” details for new team members. We’ll address how to effectively respond to common questions about the community and its residents and explore key strategies to help avoid common fair housing compliance pitfalls. Fair Housing Compliance today is as much about risk management as it is about doing the right thing, so join us for some risk reduction strategies you can implement immediately!

Webinar Objectives

• Ensure awareness of the basic requirements of fair housing compliance, regardless of team member’s title or position.
• Understand why policies and procedures must be followed and enforced in order to support compliance.
• Review the types of documentation typically requested or required in the most commonly encountered fair housing-related interactions.
• Review best practices necessary to minimize the possibility of being named in a fair housing compliant or lawsuit and strategies to ensure consistent application.
• Learn the use of “scripted answers” to questions typically asked of staff members.

Webinar Highlights

• What is Fair Housing Compliance?
• What are Protected Classes?
• The Two Types of Illegal Discrimination
• Disability, Accommodations & Modifications Basics
• Assistive Animals and Parking
• Occupancy Standards & Familial Status
• Criminal Background Checks
• The Expanded Definition of Sex
• Limited English Proficiency (LEP) & National Origin
• Customer Experience
• The Most Common Fair Housing Compliance Pitfalls

Who Should Attend

On-site and multi-site personnel including Regional/Area Managers, Community Managers, Leasing Managers, Maintenance/Service Managers/Supervisors, Training and HR Professionals.