Identify and fix the common mistakes of dealing with difficult employees

Join us for this 60-minute webinar and learn how to handle toxic employees and seize the opportunity to prevent them from becoming morale busters in this webinar by human resources expert speaker. During the webinar, you will learn, how to set the standards for positive behavior, and work toward retaining the “challenging employees” who in the long run are worth the effort. Speaker will share dozens of practical tips to address specific problems, including the “I’m in your court” approach for disciplining. You will learn how to recognize toxic behavior before it becomes a crisis and get toxic employees to agree that there is a problem. Other useful techniques you will learn include, how to use positive reinforcement before you tell someone what they did wrong, and how to give critical feedback without bruising egos.
 
This webinar will help you make good—and sometimes tough—decisions. After attending it, you will walk away with practical tips that you can put to use immediately for addressing specific problems. You will be able to identify and fix the common mistakes you have been making when dealing with difficult employees. Plus, you will be able to correct your approach and build a workplace culture of trust where no one loses face, and the outcome is a “win-win” for everyone.

Webinar Highlights

In this session, you will learn how to:

• Identify and fix the common mistakes of dealing with difficult employees
• Implement coping skills when you can no longer stand to be around toxic employees
• Use the “I’m in your court” approach when disciplining
• Recognize the toxic behavior before it becomes a crisis and teach your managers how to do the same
• Get toxic employees to agree that there is a problem
• Master the goal of giving critical feedback without bruising egos and causing defensiveness
• Consider “behavior-blindness” and build a workplace culture of trust where no one loses face and the outcome is “win-win”
• Be a coach, not a cop, and take responsibility for how you are heard
• Build traction and use positive reinforcement before you tell someone what they did wrong

Who Should Attend

• HR directors
• Business owners and senior leaders
• HR generalists and interviewers
• Directors, managers, and supervisors
• Anyone wanting to develop a listening culture